


10, rue du Helder
75009 PARIS
| Global rating | 8/20 | |
|---|---|---|
| Reception and services | 10/20 | |
| Cleanliness | 6/20 | |
| Room and facilities | 3/20 | |
| Value | 5/20 | |
| Location and surroundings | 16/20 |
Reviews are submitted by travelers who have booked through Heart of Paris Hotels web site and have stayed in the hotel they quote.
Rating and comments are personal opinions of travelers. We don't filter reviews but allow hotels to comment them is they don't agree with them.
One of the worst hotel I did in Paris
Notation : 8/20
ALEXANDRE O. , OTHER COUNTRYNoise between rooms. If the guest of the next room is watching tv, it is better to watch it too. Clean but a stain on the carpet. Sheets and towels were clean.
Good equipment but the door of the bathroom bangs on the wash basin.
Notation : 12/20
vanessa b. , FRANCEMade by Agence Web Conseil
06/21/2011
hotel location was great and convenient. starting 20th June morning the reception in charge was rude, discourteous. i booked a cab for station night before. he just at the last moment told be that was 11.45 am that he cannot arrange a taxi. i almost missed my train. i had to run upto opera and get a taxi. where else i booked a taxi verbally night before. he could have requested for a prepay.. the 19th evening receptionist was helpful.
i hope other customers do not suffer like i did due to the lack of customer service experience of the receptionist. on top it was raining and the entrance was blocked with a huge truck. while we were loading our suitcase no one came forward to apologize of this inconvenience . as in the rain we had squeeze our way to the road to load the suitcase.
i will never stay in this hotel.
the lift is also hazardous. hope you will look into improving their service. thank you very much for your follow up
room was smelly toilet though clean a odd smell kept on coming in the room.
Notation : 5/20
NAILA C. , HONG KONG