| Traveller reviews |
| Average rating from all travellers : |
| Reception and services | 19/20 |  |
| Cleanliness | 18/20 | |
| Room and facilities | 14/20 | |
| Value | 14/20 | |
| Location and surroundings | 20/20 | |
| Global rating | 17/20 | |
Reviews are submitted by travelers who have booked through Heart of Paris Hotels web site or partner sites and have completed their stay in the hotel.
Rating and comments are personal opinions of travellers having submitted their reviews and not all customers having stayed or Heart of Paris hotels.
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| Comments : |
06/24/2008
| Notation : 17/20 | - Antonio N , BRAZIL - |
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10/15/2007
I have just tried to send you the following message
Dear Sirs
I would be grateful if you would confirm that the attached has been actioned.
Thank you for your assistance.
Kind regards
Clive Morton
mortons@hadleyw.freeserve.co.uk
Tel: Home - 020 8440 4067
Mobile - 07921 929035
--------------------------------------------------------------------------------
From: Clive & Sue Morton [mailto:mortons@hadleyw.freeserve.co.uk]
Sent: 09 October 2007 10:42
To: 'grandhotelunivers@wanadoo.fr'
Subject: Overcharge on my bill
Dear Sirs
My wife and I have just stayed with you for four nights checking out yesterday. I have just checked my bill and find that you have charged 10 euros for a breakfast that we did not have. We did not have breakfast at the hotel at any time during our stay. I would be grateful if you would credit the refund of 10 euros to my mastercard with which I paid, of which I assume you still have details.
Please confirm when this has been actioned by replying to this email.
Thank you for your assistance.
Kind regards
Clive Morton
mortons@hadleyw.freeserve.co.uk
Tel: Home - 020 8440 4067
Mobile - 07921 929035
| Notation : 14/20 | - Clive M , UNITED KINGDOM - |
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10/07/2007
The front desk receptionist Carolina was particularly helpful and friendly.
| Notation : 17/20 | - James M , UNITED STATES - |
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09/11/2007
This is a great hotel
| Notation : 20/20 | - John F , UNITED KINGDOM - |
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07/04/2007
We always stay in St Germain des Pres area and have stayed at a more expensive hotel in the same street. Paris is hideously expensive, but at least for the area, we got value and the staff was very pleasant and helpful. the bathroom was adequate which is not often the case in Paris.
| Notation : 17/20 | - Ira B , UNITED STATES - |
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